The British Travel Awards recognise businesses in the leisure travel and tourism sector and we’re proud to say that we have been nominated in not only one, but two categories this year!
We are in the running for Best Cruise Holiday Retailer and Best High Street Travel Agency – and we need your help. As the largest consumer-only voted travel awards in the UK, the winners of the British Travel Awards are solely determined by you, our customers.
Whilst we are delighted to have been nominated in these categories, we will need your votes to come out as the overall winners.
The team at Bolsover Cruise Club are extremely proud to have been nominated for these awards. We would like to take this opportunity to thank you once again, as without your continued support, this would not have been possible.
How to vote:
All you need to do is enter a few of your details using the form below, tick the boxes to confirm which categories you want to vote for then your responses will be registered – and that’s it!
Voting closes on 9 October and winners will be announced on 29 November at a ceremony in London, with the results published the following day in the Daily Mirror and Mirror Online.
Bolsover cruise club are so professional & friendly you all deserve to win this good luck
Thank you Roger, we really appreciate this.
Bolsover Cruise Club, are fantastic, my wife and I have booked more than 60 cruises with them, and at all times they have been first class. If the agent does not know the answer to a problem, which is rare, and they say they will ring back, they don’t mean sometime soon, they mean in minutes. We would never consider using any other travel agent.
Hi Donald, thank you for your lovely comment, we really appreciate this.
We have always found Bolsover Cruise Club very professional and helpful. Nothing has ever been too much trouble. 2020 saw them quickly sort out a booking refund as the pandemic lockdown was imminent. Our cruise agent of choice.
Thank you so much for your kind comments, they are much appreciated.
Bolsover cruise club have always been very helpful, friendly and ready to help
Thank you Sara for your lovely comment!
Bolsover cruise club agents go out of their way to be helpful and nothing is to much trouble. I would recommend them to anyone who wishes to go cruising.
Thank you Linda, we really appreciate your kind comments.
Bolsover Cruise Club are the best in cruise holidays! Always helpful, professional and prompt at getting back with answers to any questions and 2020 proved just that with the start of Covid lockdown. They kept us updated on refunds and cancellations … must have been a nightmare for them but they did so grateful thanks to all.
I’ve recommended them for years for service and pricing!
Keep up the excellent work with thanks to Chloe and the rest of the team. Really looking forward to many more cruises!
Hi Ann, thank you for your lovely comment. We really appreciate this and we’ll pass this round the team. Thank you.
Definitely the best Cruise agents to deal with! Staff always happy and cheerful even when under extreme pressure. We have used them ever since booking our very first cruise and have recommended them to many friends and family since This year we had problems getting a refund from P&O after they cancelled a long awaited cruise at the last minute. After over two months of dealing direct with P&O and getting nowhere I phoned Bolsover and they offered to phone P&O on our behalf to see why there had been such a delay. Surprise Surprise – one week later and we received a cheque for the full amount!!! Our very grateful thanks to Sue and Bolsover for their help – now we can start looking for another cruise to book – with Bolsover of course!!!
Thank you for your lovely comment Dee, we’re really glad the issue is now resolved. Thank you.
From our first cruise to the Mediteranium when the Cruise Club were at home in Bolsovetr Market Place in 1998, we have continued to enjoy the proffessionalism of the Cruise Club.On that cruise we met Sterling Moss, Murray Walker and the grandson of the founder of Morgan Cars. That was supposed to be our one and only cruise, but after surviving a Storm Force TEN, when waves were hitting the bridge, we said well if we can overcome that then why not try another cruise. Since then we have only ever holidayed on cruise ships. When ever we have had an issue with a cruise, a letter to the club soon sorts it out. We send a report of our cruises to the club to inform them of our good or not so good experiences. By doing this the club get a ballanced view of how we enjoyed our holiday, and if we had encountered a problem, then they would do their best to sort it out.
In the past the club have been able to get compensation for us for our really bad issues. Our reason for our reports to the club are simple. If they aren’t aware of a problem with a cruise line,then they can’t act to try and solve it. It also helps the cruise lines to see what is going wrong and they can likewise do their best to put it right. At the moment, we miss the ‘one to one engagement’ by unfortunately not being able to pop in for a chat and a coffee. This engagement helps to sort any issues and is a fantastic method of ensureing that we get the cabin we want in the position on the ship that we prefare. Another issue that can be sorted by this contact,is the adverts on tv or in the newspaper / online which appear to be offering fantastic deals. By chatting to the club they soon point out that the deals are not what they appear to be. One of our better cruises was when the club charted their own airplane from Doncaster Airport for a cruise to the Caribean, because everyone on board had booked via the Cruise Club. Anorher memorable cruise was when we were sailing on Aurora to China to see the Great Wall. Late in the evenning the captain came on the radio to say that ‘no one told me to expect an icefield’. We went back to our cabin, stood on the balcony and took photos of the ice. Aurora lost all of the RED protective paint around the bottom of the ship. When we arrived in Sydney, the Australian Navy sent divers down to inspect the hull for any damage before we continued our cruise.
I hope that this note will help both the Cruise Club and anyone who takes the time to read, it just to say that when things don’t seem to be as they should then, a short explanation note will help the club to will enable them to try and put things right.
Hi Grant, thank you for taking the time to write this comment. We really love when clients take the time to tell us about how lovely their cruise experience was, as well as the not so good bits. Thank you for your loyalty to us and we look forward to hearing from you in future.
Bolsover Cruise Club is without doubt, THE best there is. So knowledgeable, so professional, so pleasant, so quick to respond to messages. Their helpful advice is second to none. We have booked all our cruises through them since we started cruising in 2014, including the world in 2020, a truly amazing experience ( despite the inconvenience of Covid) , and look forward to booking even more holidays via Bolsover Cruise Club in the future! Keep up the excellent work Team Bolsover !
Hi Mike and Anita, thank you very much for this, we really appreciate it and look forward to speaking to you in future.
Over the years we have dealt with many travel agents, but for the last ten Bolsover have received all our business because of their extremely knowledgeable, customer focussed staff. During COVID, in spite of all the difficulties, they handled everything in a cool, calm, professional manner. Thank you.
Hi Terry, thank you for your kind comment. We’ll pass this onto our team.
Bolsover really look after you. They listen to what you want and nothing is too much trouble. I have recommended they to several people all of whom have booked with them and feel the same
Thanks John, we really appreciate this.
Always willing to help nothing to much trouble have booked many cruises with them just getting ready to go on a 15day river cruise delayed by 3years by covid.great value for money
Book. With Bolsover for. 22 years thay. Are. The. Best. For. Cruise. Holidays
Thanks Bob, we really appreciate your kind comments.
Very friendly & helpful company. Nothing is too much for them.
They worked very are during Covid and always got back to me
Thank you Alan, we really appreciate this.
Have nothing but praise for Bolsover Cruise Club,always very reliable ,if you have any problem
It is dealt with extremely well.
Would only consider our booking with Bolsover.
Thank you Marlene, we really appreciate this.
Totally the best – always so helpful knowledgeable and on the ball – only downside – we lost our amazing Nina Sands as she got a very well deserved promotion but must say whenever I have had to contact Bolsover they are always so helpful. Always recommend you as a great company.
Good afternoon Catherine,
Thank you very much for your kind comments, we’ll certainly pass them on to the team and of cause Nina.
When it seems customers are not happy with the delays in contacting their Agents Bolsover are a breath of fresh air. If you cannot get through they ask you to hang up and they will phone you back and they actually do. Always helpful and friendly. Thank you Bolsover, you are my winner every time.
Great company great service
Always very helpful and return your calls.We have used the company for years and will continue to do so
I have used Bolsover Cruise Club for some years and have always found them to be helpful and friendly, sourcing the best deals. Their agents take time to explain what deals are on offer in a clear and concise manner, making booking a cruise so much easier. I wouldn’t book with anyone else.
I have used Bolsover Cruise Club for some years and have always found them to be helpful and friendly, sourcing the best deals. Their agents take time to explain what deals are on offer in a clear and concise manner, making booking
I have been with Bolsover Cruise club for many years and have always been delighted with their service unfortunately 6 years ago my husband suffered a heart failur whilst we were on a cruise, but he got better and our Doctor said no more cruises, but earlier this year the hospital discharged him from their care and said he was now under the care of our G P. My Daughter and her husband have never been on a cruise so we all decided to go on one next year, When I phoned Bolsover to book the lady that took our booking said “Oh hello Mrs Hooper we have not heard from you for a long time” so I explained what had happened and instantely she replied “Oh yes you were on Ventura ” I was amazed that she remembered us and got exactely the right ship we were on, So I booked 2 cabins and she got us two next door to each other. I cannot recommend Bolsover enough I tell everyone who is thinking of going on a cruise to go with them you will not be disappointed.
I am now up to 13 cruises and have used Bolsover from the beginning as I was recommended them. I to have just recommend a friend to them, and he is thrilled with them. Bolsover are simply the best.
Wonderful Extremely helpful Staff over MANY years, so many perfect holidays , so many memorable holidays.So many Friends made.
Wonderful extremely helpful Staff over Many years, so many perfect holidays, so many memorable holidays, So many Friend