The whole experience of fly to New York spend a couple of days and cruise back on QM2 all organised through cunard was exceptional so my score would be 5 star but as usual after sales service for a gold standard customer is poor so this is no reflection of the holiday itself
I had a case badly damaged at Brooklyn on embarking these things happen so i was happy that after raising the issue I had a prompt response by which cunard offered me a £50 compensation through guest services via a phone call but after a month and several emails and calls to chase up the Payit link to claim it I’m still waiting
This is not great customer service and is typical of these large companies all good when you are spending money rubbish after sales loyalty
It surely should not take this long so frustrating
