The booking, airport and ship services were excellent.
Our time on ship was virtually faultless, with pleasant attentive staff and good facilities.
being a larger ship than we had previously experienced, we were pleasantly surprised by the ease of accessing ports.
The one fly in the ointment was the guided tour of Florence and Pisa.
We found this badly organised, with an audio system which didn’t work and little attention to customer needs.
We were very disappointed and will take much persuading to take another ‘organised’ excursion, rather than a self organised trip ashore, which we had thoroughly enjoyed at the other ports of call.
