Disappointing cruise

In our opinion the cruise should have been postponed to allow full sanitation of the ship. N/virus was already on board. Initial text before departure stated that embarkation would be delayed to enable cleansing. It wasn’t we were dining before 1.30pm. Once on board informed by Horizon that certain area were closed. The Glass House was closed for 3 days, then opened for 3 then closed again until the end. The launderette was unavailable for washing facilities certain bars were closed intermittently for sanitisation. All welcoming evenings were cancelled and replaced with vouchers to receive a free processeco at the bar. No verbal communication from senior officers all information gained from the Horizon. Unfortunately I developed a respiratory infection told to isolate 2 days before disembarkation. Told cabin steward wouldn’t be servicing the cabin it would be done by a specialist team. Saw no one until ringing reception at 4.0 pm on the 2nd day to request clean towels etc. they arrived wouldn’t make the bed give clean cups or glasses or furnishing the beverage tray. As my husband could wander round the ship but not access the buffet area we were left without tea/milk for 48 hours.!!! Then received correspondence that we would not get clearance until (the medical dept said 4.30 pm disembarkation day)!!’ When questioned with reception they said 9.30 but would not be allowed to travel home on our precooked coach we would have to make our own way either by taxi , rail or get a complimentary phone call home to get family to come and collect us. At 82 and 86 and having been loyal cruisers since 2003 cannot express enough the dismay STRESS and total lack of any empathy shown through no fault of our own. There were over 100 passengers and many staff on board with the sickness illness ( which we hadn’t contacted) . We feel the Aurora did not:could not deliver the promise it advertised and therefore we were sadly let down . Misrepresentation can sometimes be viewed as an offence