I am awaiting a reply to my lengthy hand written letter addressed to your Administration staff detailing how miserable an experience my SUPPOSEDLY assisted embarkation proved to be, I had been confident that Bolsover had ensured assisted embarkation but I was abruptly told that my name was not listed.
What ensued has been explained in my letter in detail.
The Reception Desk Staff ensured a comfortable assisted disembarkation and stressed that I should enter my Personaliser immediately on return to secure assistance on my already booked Ventura cruise N412.
It was Easter Monday and I did as advised successfully I am now assured by Bolsover Caron by phone.
I am expecting the h Thomas team’s reply.