Arcadia and crew loverly.
Captain good commutator re his role – though now promotes sale items onboard.
Hotel side is poor – General Manager Hotel does not communicate, in fact he’s never seen and issues are never spoken about – no apologies.
Long restaurant queues, a useless onboard app (redesign or scrap), venues/services shut or not operating, lack of staff (recruitment policy issues), no port info on board which is disgraceful.
Princess does much better, P&O need to learn from its Carnival partners, currently it on the way to 3 star status.