Although we had a lovely time with our friends there were a few problems.
Firstly we had to miss three ports, we have tried to claim through our travel insurance however they are not willing to pay out.
We have a letter from the captain on Arvia stating the cancellation of these ports.
So we were wondering if you would be able to help us with this.
Tia.
We also felt that, in comparison to other cruise companies we have travelled with, the staff were not very friendly or welcoming, we felt that they didn’t want to be doing the job.