Something seriously wrong

P&O Cruises | Arcadia Reviews

By Lindsay Jones on 28 November 2018
Overall
Service
Condition
Cleaniness
Comfort

There is something seriously wrong on Arcadia. This was our first cruise in the Baltic Tier (gives you an idea how often we have cruised with P & O) but the whole experience was a let down and we felt very sorry for first-time cruisers who would not have gained the right impression of a P & O cruise.

Putting aside the bad weather which nobody can control – the whole atmosphere of the ship was low – almost every member of staff was unhelpful and grumpy, service in the bars, spa and restaurants appalling – on both nights we were on a ‘buzzer’ for dinner the buzzer went off before we have even been served a drink and there was general uproar at the bar because people had not yet been given back their cruise card and had been called to the restaurant by their buzzers. All I can think is that the team were jaded after a long Caribbean cruise but to let it show so badly was very surprising to us. No one was smiling and for the first time in over 15 years cruising, we and our fellow passengers did not receive the warm welcome and excellent, friendly service we have come to expect.

By Lindsay Jones on 28 November 2018

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